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Return and refund policy

We want you to be completely satisfied with your purchase from Cozbedding. If, for any reason, you are not entirely happy with your order, we offer a straightforward return and refund policy to ensure your peace of mind.

30-Day Money-Back Guarantee: We provide a 30-day money-back guarantee on all our products. If you are not satisfied with your purchase, you can return the item(s) within 30 days from the date of delivery for a full refund. Please note that the returned item(s) must be unused, in their original packaging, and in resalable condition.

Return Process: To initiate a return, please contact our customer support team within 30 days of receiving your order. Our team will guide you through the return process and provide you with a return authorization number. You will be responsible for the return shipping costs.

Refund Process: Once we receive the returned item(s) and confirm that they are in satisfactory condition, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please allow for up to ] business days for the refund to be reflected in your account.

Exchanges: If you received a defective or incorrect item, we will gladly exchange it for a new one. Please contact our customer support team within 7 days of receiving your order to arrange for the exchange. We will cover the return shipping costs in such cases.

Non-Returnable Items: For hygiene reasons, certain items cannot be returned once opened, such as pillows, pillowcases, and mattress protectors, unless they are defective or damaged upon arrival.

Please Note:

  • We recommend retaining the original packaging until you are satisfied with your purchase, as it may be required for returning or exchanging the item(s).
  • Refunds and exchanges are only applicable for purchases made directly through Cozbedding.com. If you purchased our products from a third-party retailer, please refer to their return policy.

If you have any further questions or need assistance with the return process, please contact our customer support team. We are here to help!

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              Terms & Conditions

              Demati supplies products listed on the Demati, and Demati websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

              The Terms and Conditions apply to your use of any Demati website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store

              We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

              The headings in these Conditions are for convenience only and shall not affect their interpretation.

              We recommend that you print and keep a copy of these Terms and Conditions for your future reference...